24-hour family violence response service for women and children, providing info on family violence support services aimed at preventing and responding to family violence (NOTE: Where necessary a local face-to-face service response will be activated for individuals who require an immediate face-to-face response)
Telephone: 1800 015 188
Web: safesteps.org.au
National counselling helpline, information and support (24-hours)
Telephone: 1800 737 732
Web: 1800respect.org.au
Telephone: 1800 55 1800
Telephone: 1300 78 99 78
Specialist women’s family violence services. Includes women’s case management and counselling, and after- hours crisis response for women and children.
Telephone: 5358 7400 – Referrals can be made through the central intake
Web: grampianscommunityhealth.org.au
Sexual assault and family violence support services, including counselling, secondary consultations, crisis care (24hr) for individuals who have been sexually assaulted.
Telephone: 5381 1211
Web: safvcentre.org.au
After Hours: Statewide Sexual Assault Crisis Line – 1800 806 292
Provides Victorian women with free and confidential support, information and referrals on any issues.
Telephone: 1300 134 130
Web: wire.org.au/
Email: inforequests@wire.org.au
Telephone: 53587400 – Referrals can be made through the central intake
Web: grampianscommunityhealth.org.au
Anonymous and confidential telephone counselling, information and referrals service to help men involved in family violence matters.
Telephone: 1300 789 978
Web: mensline.org.au
Crisis counselling, information, crisis support and referral
Telephone: 1800 806 292
Web: sacl.com.au
Telephone Interpreter Service: (TIS) 131 450
National Relay Service: 133 677 (TTY/voice calls) 1300 555 727 (Speak & Listen)
National counselling helpline, information and support (24-hours)
Telephone: 1800 737 732
Web: 1800respect.org.au
To be contacted if a child has suffered or is at risk of suffering harm as a result of abuse or neglect, and if the parent is not protecting them from that harm. Investigates where a child is at risk of harm, refers children and families to services for ongoing safety and wellbeing of children, makes applications to the Children’s Court if the child’s safety cannot be ensured within the family, administers protection orders granted by the Children’s Court.
Telephone: 1800 075 599
Telephone (after hours emergency service): 13 12 78
Specialising in children’s and family services. Offers a range of service to support families needing assistance with bringing up their children. Child First connects families with services to support their needs including family violence support.
Telephone: 1800 195 114
Web: unitingwimmera.org.au
Mental health and wellbeing support and counselling for young people aged 12-25.
Telephone: (03) 5381 1543
Email: info@headspacehorsham.org.au
Phone counselling service and information for young people and children aged between 5 and 25. (24 hours)
Telephone: 1800 551 800
Web: kidshelpline.com.au
State-wide homelessness service (24/7)
Telephone: 1800 825 955
Supports people who are homeless or at risk of homelessness through referrals to a range of support and supported accommodation services, crisis accommodation and housing support
Telephone: General intake team – 1800 195 114
Main line: (03) 5362 4000
Provide a range of programs for men and their families, including Men’s Behaviour Change Program.
Telephone: 5358 7400
Web: grampianscommunityhealth.org.au
Anonymous and confidential telephone counselling, information and referrals service to help men involved in family violence matters.
Telephone: 1300 766 491
Web: mrs.org.au
Professional telephone, online support and information service for men (24 hours)
Telephone: 1300 789 978
Web: mensline.org.au
Offers a range of services for indigenous women, children and men.
Telephone: 5381 6333
Web: goolumgoolum.org.au
Advice and assistance for indigenous people experiencing domestic and family violence. Information is also available from the Secretariat of National Aboriginal and Islander Child Care (SNAICC)
Telephone: 1800 105 303
Web: fvpls.org
Telephone: (03) 9489 8044
Web: snaicc.org.au
Crisis accommodation and support for Aboriginal women and spouses of Aboriginal men
Telephone: (03) 9486 9866
Web: emhaws.org.au
A not for profit organisation that provides free legal advice, information and community legal education to people who live, work and study in the Central Highlands and Wimmera Regions of Victoria.
Telephone: (03) 5331 5999 or 1800 466 488
Web: bgcls.org.au/about-us.html
Voluntary non-legal court support service operating throughout Victoria and Queensland that provides guidance and information on how the courts work.
Telephone: 1800 681 614
Web: courtnetwork.com.au
Provides free information about family violence intervention orders and may be able to assist with free legal advice.
Telephone: (03) 9269 0120
Toll Free: 1800 677 402
Hours: Monday to Friday 8:45am – 5:15pm
Web: legalaid.vic.gov.au
Operated by Centacare Ballarat and Horsham. Service may include practical support, outreach, referral and crisis support. To find out about eligibility, phone the Victims of Crime Helpline.
Telephone: 1800 033 818
Web: victimsofcrime.vic.gov.au
Free and confidential legal information, advice, referrals and representation to women in Victoria.
Telephone: 1800 133 302 or (03) 8622 0600
Web: womenslegal.org.au
Support and crisis intervention to immigrant women in over 25 languages. Also provides legal and immigration services, and post-crisis support for men, women and children. Melbourne based.
Telephone: 9413 6500 or 1800 755 988 (toll free)
Web: intouch.org.au
For service information for Refugee and Immigrant Women, please refer to the flyer below and download the Wimmera Family Violence Services for Refugee and Immigrant Women Service Directory.
Contact WSWFVP For more information about how WSWFVP works or you wish to add a service to this directory, please contact us using the form below.
* The WSWFV partnership acknowledges Victorian Aboriginal people as the Traditional Owners of the land on which we provide our services. We pay our respects to their Elders past and present and recognise the ongoing living culture of all Aboriginal people
*We would like to pay tribute to the many survivors of family violence whose bravery, experience and stories inform service responses, initiatives and reform change. We also wish to acknowledge victim survivors of family violence, particularly women and children that have been killed in the context of family violence. We acknowledge that family violence is a very prevalent issue in our community and that we can all do something to prevent it if we all work together.
* WSWFVP acknowledges the following First Nation People where our services are offered: WIMMERA: Wotjobaluk, Jaadwa, Jadawadjali, Wergaia, Jupagalk, Dja Dja Wurrung. SOUTH WEST: Gunditjmara, Eastern Maar, Wadawurrung
